Refund Policy

At ThemeCraft.shop, we are committed to providing high-quality themes and exceptional customer support. Due to the nature of our digital products, we offer refunds under specific circumstances as outlined below.

Refund Eligibility

Refunds are available under the following conditions:

Item Not as Described or Malfunctioning: If the theme does not function as described or is malfunctioning due to issues on our end, we will provide a full refund. Please contact us within 14 days of purchase to request a refund.
Security Vulnerability: If the theme contains a security vulnerability that cannot be easily fixed, and it remains unpatched within an appropriate timeframe, you may be entitled to a refund.
Item Support Not Provided: If item support was included with your purchase and you have not received the promised support in accordance with our support policy, you are eligible for a refund of the item cost. Please note that unused item support extensions are non-refundable.
Item Not Downloaded: If you have not downloaded the purchased item within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide your purchase code to verify that you have not downloaded the item.

Refund Process

To request a refund, please contact us at contact@themecraft.shop with the following information:

Proof of purchase (e.g., order number).
A detailed description of the issue or reason for the refund request.

Refund requests will be reviewed, and if the issue cannot be resolved or is proven to be a fault on our part, a refund will be issued.

No Refunds for Non-Technical Issues

Due to the nature of our digital products, we do not offer refunds for change of mind, dissatisfaction with design, or other non-technical concerns after purchase.

Support Commitment

We are dedicated to assisting you with any technical issues you may encounter. Please reach out to us, and we will work diligently to ensure your theme functions as intended.